THE VIDEO IS SKIPPING OR LAGGING! WHAT NOW?

Written by Yippee Experience Team | Jan 5, 2021 7:45:52 PM

Make sure you have a fast and stable internet connection. The following table shows the minimum speeds required for each playback quality:

Quality Required Minimum Bandwidth

240p 500 kbps

360p 1 Mbps

720p 3 Mbps

1080p 7 Mbps

2K 12 Mbps

4K & up 22 Mbps
Try refreshing your browser, or switching to a modern browser like Google Chrome, Firefox or Safari.
Make sure your Flash is up to date by visiting this link: http://get.adobe.com/flashplayer/.
Restart your wireless router or modem.
If you continue to have issues playing on your device, please file a ticket at this page, by being as descriptive as possible.

Logout of the app and log back in.
Totally close and restart the app like this: https://support.apple.com/en-us/HT201330
Close the app, and turn off the Wifi on your device. Turn Wifi back on and open the app.
Restart your iOS device and open the app.

If you are having trouble within the web browser of the device, try these things:

Totally close and restart the browser app like this: https://support.apple.com/en-us/HT201330
Restart your iOS device

Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Restart the Android device.
Reboot your internet modem and/or wireless router.
Log out of the app, and log back in

Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Restart the Apple TV device.
Reboot your internet modem and/or wireless router.

Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Restart the Roku device.
Reboot your internet modem and/or wireless router.

Make sure your device and Chromecast are on the same wifi network.
Make sure you have a fast and stable internet connection with a download speed of at least 500kbps.
Unplug Chromecast and plug back in.
Restart your wireless router or modem.

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